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Practice policies

Zero tolerance patient information

A summary of our practice policies can be found in our Practice Leaflet

Practice leaflet April 2019

Code of Behaviour for Patients and Visitors

The Practice aims to give its patients high quality care in a secure environment. Whilst you are in our care or visiting our premises you have the right to expect courtesy and consideration from our staff and from other patients and visitors, and they have the right to expect the same courtesy and consideration from you.

Zero Tolerance

This practice supports the Government’s NHS Zero Tolerance Zone campaign. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police and struck off the Practice list. We ask that you treat your GP and practice staff properly – without violence or abuse.


Please ask if you want a chaperone to be present for your examination. A formal chaperone is ‘a person who serves as a witness for both a patient and a medical practitioner as a safeguard for both parties during a medical examination or procedure, and is a witness to continuing consent of the procedure.’ A family member or friend may be present but they cannot act as a formal chaperone.


Confidentiality is of the utmost importance to your doctor. Any conversation or information will always be treated in the strictest confidence.   A breach of confidentiality by a member of staff will be taken very seriously and may lead to their dismissal. All members of the Practice Team and attached staff take your confidentiality very seriously and are bound by a code of confidentiality. Any conversation or information will always be treated in the strictest confidence.No identifiable information will be passed to anyone or any agency without the express permission of the patient, except when essential for providing care or necessary to protect someone’s health, safety or wellbeing.


Read our Guide to making decisions about your healthcare and treatment

Consent leaflet rv July 21

Equality and Diversity

The Practice recognises and values the differences people have, and will treat everyone equally regardless of personal characteristics.

Accessible Information

Do you have any information or communication needs? If so please tell us so we can communicate with you in an appropriate format.

Accessible Information request form

Complaints, Comments and suggestions

Good or bad, your comments are really important and will help improve the service for you and others. To leave feedback about your care at the practice please visit

Our aim is to give you the highest possible standard of service, however we have a Practice Complaints Procedure to deal with any comments, suggestions and complaints you may have about our service. We try to deal swiftly with any feedback, and you can be assured your care or consultations will not be affected if you feel it necessary to make a complaint against the practice. There are suggestions boxes in our surgery waiting rooms and we encourage patients to join our Patient Forum

Complaint leaflet rv June 2019

Summary Care Record

There is an NHS Central Computer System called the Summary Care Record (SCR). The SCR has been designed so that emergency doctors, nurses and other NHS staff members, with your consent, may view aspects of your medical record. This is to help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. This information will be extracted our practice and held on central NHS databases.   Unless you chose to opt out of the service, it is assumed that you want your record uploaded to the Central NHS Computer System. If you choose to opt out of the scheme you will need to complete and return a form which can be collected when you register at the surgery.

Online access to your medical record - see our patient online access tab for more information.

To access your medical health record, please complete the following form:

Application form to access medical health record

To see our full access to records policy, please see the link below:

Access to records policy

Accessing medical record patient info

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