Patient Access website has changed. We are aware some patients are struggling with the new format. Please speak to reception who can help you, or, alternatively, you can contact AGE UK Kendal who provide support to people with their digital skills. https://www.ageuk.org.uk/southlakeland/our-services/
For advice on how to stop smoking go to https://www.nhs.uk/Service-Search/Stop-smoking-services/LocationSearch/1846 or contact Cumbria County council's public health Stop Smoking Helpline on 03000 13 3000.
Patient group members needed
Do you want to contribute to practice decision-making and service provision and development in 2018? If so why not join our Patient Participation Group, you can attend meetings, contribute via e-mail or via Facebook? If you are interested then please fill in this form and drop if off next time you are in or email it to CUCCG.ParkViewAdmin@nhs.net or call the surgery and ask for Hannah to discuss.
Our next meeting is on Wednesday 15th August 2-3pm and we will also be running the meeting live on our Facebook page.
Patient Forum e-mail contact form
The Healthier Lancashire and South Cumbria bulletin provides a summary of the work taking place across Healthier Lancashire and South Cumbria and its five local partnerships in Blackpool and Fylde Coast, Pennine Lancashire, Morecambe Bay, West Lancashire and Central Lancashire. Healthier Lancashire and South Cumbria is a partnership of organisations committed to delivering improved health and well-being outcomes for our population, through improved services and making best use of our financial resources.
NEW SELF REFERRAL SYSTEM TO MATERNITY SERVICES
If you are pregnant please self refer via https://www.uhmb.nhs.uk/maternity a midwife will contact you within 5 working days to make an appointment.
Self-care for common conditions
Better Care Together have produced some videos for self-care for common conditions. We have collated them under Appointment/ Self care for common conditions. Go to the Better Care Together YouTube channel for see new content when added Better Care Together
YouTubeHow to use a dry powder inhaler - https://youtu.be/q_Nrzgj6mPE
How to use a spray inhaler -https://youtu.be/crsct83uljY
For hay fever and allergies, can you buy what you need?
Spring brings a number of allergies for some of us.....talk to your pharmacist for advice.
Prescribing readily available medication like antihistamines costs the NHS millions every year....processing these prescriptions can cost 20 times the price of buying identical medication from the supermarket or your local pharmacy.
If you take care of the little things, your NHS can keep taking care of you.
Thank you for your support.
If you feel you have urinary infection symptoms please drop a urine sample at the surgery before 12 noon and don't forget to complete the form. The nurse will check the sample and if it shows an infection we will get a prescription to you later that day.
If you do not have a sample pot at home, please ask reception for one. We are unable to test samples if they aren't in sample pots (no jam jars!). Thank you.
53 wasted appointments in July.
Patients have a responsibility to keep appointments, yet precious clinical time is wasted each month through patients not attending their appointments -time which other patients need.
If you cannot keep your appointment please let us know so we can offer it to other patients. Reply to your text appointment message by texting CANCEL if are unable to attend or via Online Access (if you are registered). If you have a smartphone download the MYGP app to manage your appointments at a time more convenient to you and it saves having to call the surgery https://www.ilovemygp.com/
According to GPOnline.com 14 million GP appointments per year are wasted
Certificate of Excellence
I Want Great Care have awarded us a Certificate of Excellence for consistently fabulous patient feedback.
See what our patients have to say about us, or leave your own review here. I Want Great Care - Park View Surgery
Rapid HIV tests available in pharmacies
1 in 5 people who have HIV don't know they have it - get tested! For more info visit www.outreachcumbria.co.uk or call 0845 371 4037
HIV Tested Poster
Rapid HIV testing pharmacies
Routine weekend appointments now available
The CHoC South Weekend Pre-Bookable Appointment Service is a pilot scheme offering patients weekend appointments. Your GP Practice can book you in for a weekend appointment to be seen by a CHoC doctor at either the Westmorland General Hospital or the Furness General Hospital. Please ask your receptionist / GP for details of how to book a Saturday morning appointment.
We are OUTSTANDING!
After our Care Quality Commission (CQC) inspection in August, we are thrilled to announce that we have been deemed Outstanding! This rating makes us one of the top 4% of GP surgeries in the country and reflects the daily hard work and dedication of our amazing team. See what the CQC inspectors said about our service here CQC website
CQC inspection report
Regulator heaps the praise on South Lakeland GP surgery
Electronic Prescription Service (EPS)
How using EPS could benefit you?
· Instead of collecting your paper prescription from the surgery, your GP will send it electronically to the place you choose, saving you and us valuable time.
· You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. Electronic prescriptions are 100% auditable, whereas paper prescriptions often get misplaced between us and the chemists.
· If you go on holiday in England and you forget your medication we can send an electronic prescription to any chemist. Which would save you time trying to register as a temporary patient.
Please speak to our reception team or your Pharmacy to activate your EPS.
THERE IS ONLY ONE YOU
Get practical tips, tools and free apps to help with your health and wellbeing, because THERE IS ONLY ONE YOU...One You - Home
Friends and Relationships Out and About Newsletter, Lancaster & Morecambe
FAR summer newsletter
Community eye care service
You can be assessed and treated by your local community eye care service if you have a recent problem with your eyes
- Lid lumps and bumps
- Flashes and floaters
- Contact lens problems
- Red and sticky eyes
- Itchy, gritty, sore or dry eyes
Free NHS appointments available at participating opticians - L M Baverstock, Milnthorpe -015395 62633 / Philip Jones Opticians, Carnforth -01524 730055 / Butterfield Opticians, Carnforth -01524 732724
Community eye care service leaflet
Patients should see their Dentist for problems with teeth or gums. If you are not registered with a dentist and have a dental emergency (pain, swelling, trauma or bleeding) please call the dental helpline 01539 716822.
Home visits are for medical reasons only, i.e. BED-BOUND, TERMINALLY ILL, or WOULD COME TO SERIOUS HARM IF MOVED.
Reasons for a home visit
Accessible Information Standard
Do you have any information or communication needs? If so please tell us so we can communicate with you in an appropriate format.
Online appointment booking
Patients can access ALL GP, HCA, Nurse, Medicines Optimisation and Childhood Immunisation appointments online. To help patients book the correct appointment length with the correct clinician we have produced this guidance. Please don't book an appointment without it!
Online appointment booking guidance
You can also look at your GP records online. For more info and to register go to our Patient Online Access page. Patient Online talked to Dominic. He calls having access to his online GP record "a partnership between me and the doctor".
You can sign up to receive our newsletter via our online services page Newsletter sign-up
Visit us on Facebook
Our page is regularly updated and contains links to articles we think our patients will find helpful.
Top Tips for your 10 minutes
Did you know that your GP appointment is only 10 minutes long? Here are some tips to most the most out of your appointment.
- One problem, one appointment. If you have more than one problem please ask for a double appointment when booking.
- Write everything down beforehand if necessary.
- Is this your first visit to the practice? Bring a list of the medication you are currently taking.
- If you don’t understand, don’t be afraid to ask again. The doctor can explain what has been said or any words you did not understand.
- Ask a friend or family member to come with you, if you would like.
- Make sure you know what happens next. You may be asked to book a follow up appointment, be referred to a consultant or for further tests. Make sure you know if you need to do anything and write it down if necessary.
Your GP appointment is 10 minutes long. Make the most of it!