When We Are Closed
When our GP practice is closed, patients should call the NHS 111 service by dialling 111. All calls are free from landlines and mobile phones.
What is the NHS 111 service?
- A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
- The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and the capacity of local services.
When should I use the NHS 111 Service?
- When it’s not a life threatening situation, and therefore is less urgent than a 999 call.
- When visiting your own GP isn’t an option, for instance when the GP Practice is shut or you are away from home.
- When you feel you cannot wait or are simply unsure of which service you require.
- When you require reassurance about what to do next.
The Practice closes some afternoons during the year for Protected Learning Time enabling the whole Practice to come together to discuss most recent guidance, update protocols and the Practice workings as a whole. Please see the Protected Learning tab for these dates, alternatively when you are next in the surgery collect a leaflet or see the notices.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
You may book or manage your appointments and order repeat medication when we are closed online via the MYGP app on your smartphone or via Patient Access.
When Bank Holiday weekends come up it’s important to have a well-stocked medicine cabinet in case you or any children in your care become unwell. We’d recommend you have the following:
painkillers such as paracetamol and ibuprofen, including version for children, to be used for minor aches, pains (e.g.headaches and menstrual pain) and flu symptoms
over-the-counter cough, cold, flu and indigestion remedies
oral rehydration sachets and anti-diarrhoea tablets for diarrhoea
antacid tablets or liquid for Indigestion, stomach ache, heartburn, trapped wind
plasters, bandages and antiseptic cream
Pharmacists can be a good source of medical advice – they are highly trained healthcare professionals, have a private room, and patients do not require appointments. Patients can also ask about symptoms confidentially to get the relevant advice.
A series of films has been created and published on common conditions that people visit their GPs with, giving advice so people
can care for themselves at home where appropriate. To date these films have been seen more than 4,000 times.
The Self-care films are available on the Better Care Together YouTube channel which may help you and your family look after yourselves. A number of these films focus on common ailments children struggle with and provide practical help and advice on what to do. The films are all available here Better Care Together self-care flims